About the job
The Service Desk Officer job at TAFE NSW is all about making a life-changing impact through exceptional service. This role is crucial in providing support to staff, students, and stakeholders, ensuring that everyone has the tools they need to succeed. The team thrives in a collaborative and dynamic environment, where innovation and continuous improvement are celebrated.
You'll be responsible for
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Delivering support
Utilising prior service desk knowledge to provide virtual, on-site, and field support assistance.🛠️
Diagnosing issues
Listening to, diagnosing, and resolving a range of client requests, from simple to complex.📈
Maintaining service quality
Ensuring high-quality service delivery through continuous improvement and documentation.Key criteria
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Service desk experience
Proven experience in service desk environments, supporting users.View
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Technical troubleshooting skills
Demonstrated ability to diagnose and resolve technical issues.View
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Documentation skills
Experience maintaining clear and concise documentation for support processes.View
