Service Desk Supervisor
About the job
The Service Desk Supervisor is a vital position that oversees the daily operations of the Monash Sport Service Desks, ensuring exceptional customer service and efficient service delivery. This job plays a crucial role in creating a positive experience for students, staff, and the wider community at Clayton Campus. The team thrives on collaboration and inclusivity, making it a fantastic opportunity to amplify your impact at a world-class university.
You'll be responsible for
🔧
Overseeing Service Desk operations
Supervising daily operations of the Monash Sport Service Desks to ensure professionalism and efficient service delivery.📊
Coordinating administrative processes
Managing data entry, reporting, banking, roster management, and shift allocation for smooth operations.📞
Maintaining communication channels
Ensuring strong communication with Monash Sport staff and university stakeholders for seamless service delivery.Key criteria
📊
Customer service experience
Proven experience in high-volume customer service environments.View
🗂️
Organisational skills
Demonstrated ability to manage competing priorities effectively.View
💻
Computer literacy
Strong skills in Microsoft Office and database systems.View
View more
