Centorrino Technologies5 followers40 jobs

Service Desk Team Leader - Digital Workplace

Mid levelSeniorFull-timeHybridAustraliaPosted 1 day agoVerified 3 days ago
Pending fitX of Y criteria met

About the job

The Service Desk Team Leader - Digital Workplace at Centorrino Technologies is all about leading a dynamic team to deliver exceptional customer experiences through Microsoft Modern Workplace technologies. This job is crucial in ensuring that customers receive reliable and modern workplace services while fostering a collaborative culture within the team. Centorrino Technologies values innovation and inclusivity, making it a fantastic place to grow and thrive together.

Meet the team

About the company

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You'll be responsible for

🌟

Leading and mentoring the team

Fostering a high-performance and collaborative culture by guiding and developing team members.
📊

Overseeing daily operations

Managing incidents, requests, and escalations to ensure service quality and compliance with SLAs.
🚀

Driving service improvements

Identifying opportunities for automation and process standardisation to enhance service delivery.

Key criteria

💻

Microsoft Modern Workplace experience

5+ years supporting Microsoft Modern Workplace technologies.

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👥

Leadership experience

Demonstrated leadership in a technical support environment.

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🔧

Strong troubleshooting skills

Proven ability to resolve complex technical issues effectively.

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View more

A meaningful career starts with a match

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5 criteria for this job
Microsoft Modern Workplace experience
5+ years supporting Microsoft Modern Workplace technologies.

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Leadership experience
Demonstrated leadership in a technical support environment.

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Strong troubleshooting skills
Proven ability to resolve complex technical issues effectively.

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SLA management experience
Experience managing ticket queues and ensuring SLA compliance.

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Identity & Access Management knowledge
Strong understanding of Identity & Access Management principles.

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