Service Improvement Analyst
About the job
The Service Improvement Analyst position at Monash University is an exciting opportunity to amplify your impact at a world top 50 university. This job focuses on enhancing service improvement systems, particularly through Atlassian Cloud applications and Nintex Process Manager. The team thrives on collaboration and inclusivity, ensuring that everyone contributes to a high-quality service delivery and operational excellence.
You'll be responsible for
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Providing operational support
Delivering operational and technical capability for the Facultyâs service improvement systems.đŠ
Managing service requests
Handling service requests and incidents while ensuring user support and system configuration.đ
Contributing to process improvement
Supporting process mapping, documentation, and training to enhance service delivery.Key criteria
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Atlassian Cloud applications expertise
Demonstrated experience with Jira, Jira Service Management, and Confluence.View
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Enterprise Service Management experience
Proven background in handling service requests and incidents.View
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Operational analysis skills
Ability to interpret business needs and develop practical solutions.View
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