About the job
The Service Manager position at atWork Australia is all about making a meaningful impact by supporting individuals in their journey towards sustainable employment. This role is crucial in fostering a thriving team environment that prioritises client focus and service excellence. The team values collaboration, integrity, and a shared belief that work is for everyone, creating a supportive atmosphere where everyone can thrive.
You'll be responsible for
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Managing team performance
Ensuring team Key Performance Indicators and contractual obligations are consistently met and exceeded.🗺️
Establishing clear direction
Establishing and communicating clear direction for effective operations across various locations.🌟
Fostering a client-focused environment
Maintaining a client focus at all times and a commitment to delivering service excellence.Key criteria
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Team management experience
Proven experience leading and motivating teams to achieve goals.View
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KPI oversight
Demonstrated ability to work towards and exceed Key Performance Indicators.View
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Client-facing experience
Experience in customer service roles, engaging with diverse stakeholders.View
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