Airservices Australia6 followers8 jobs

Service Operations Specialist

Mid levelFull-timeOfficeBrisbane QLD, AustraliaPosted 2 days agoVerified 10 hours ago
Pending fitX of Y criteria met

About the job

This job is about working on critical systems that keep aviation services running smoothly. Your contributions will have a real-time impact on the safety and efficiency of air traffic services across Australia. The Integrated Service Operations Centre (ISOC) team values collaboration and adaptability, ensuring no two days are the same in this fast-paced environment.

Meet the team

About the company

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You'll be responsible for

⚙️

Maintaining service operations

Focusing on Service Operations and working as part of an onsite shift team based in Melbourne, ensuring end-to-end service delivery.
🚨

Managing incidents and issues

Responding to significant issues as they arise and carrying out corrective and preventative maintenance activities on systems.
🤝

Coordinating with service providers

Working within a Service Management and Service Integration & Management (SIAM) framework to coordinate with internal and external service providers.

Key criteria

🔧

Service management experience

5+ years in a 24/7 mission-critical environment.

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📊

Analytical skills

Proven ability to analyze complex interconnected systems.

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🛠️

IT service principles knowledge

Experience with ITIL, SIAM, and ITSM tools.

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5 criteria for this job
Service management experience
5+ years in a 24/7 mission-critical environment.

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Analytical skills
Proven ability to analyze complex interconnected systems.

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IT service principles knowledge
Experience with ITIL, SIAM, and ITSM tools.

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Customer service ethos
Demonstrated commitment to prioritizing customer needs.

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Incident management skills
Proven ability to manage multiple concurrent issues under pressure.

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