Service Operations & Resilience Lead
About the job
The Service Operations & Resilience Lead is a vital position that focuses on delivering core IT Service Management processes and ensuring operational continuity at RMIT University. This job plays a crucial role in maintaining service stability and facilitating rapid recovery during incidents, ultimately enhancing the experience for both students and staff. Collaboration is key, as the team works closely with various stakeholders to drive continuous improvement in a dynamic, hybrid work environment.
You'll be responsible for
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Delivering core IT Service Management processes
Responsible for the effective delivery of core IT Service Management processes, including Incident, Problem, Change, and Major Incident Management.🔧
Ensuring service stability and operational continuity
Ensures service stability, rapid recovery of incidents impacting business operations, and operational continuity by embedding best practice processes.📢
Overseeing service performance and communication
Provides oversight of service performance, risk, and resilience posture, ensuring clear communication to key stakeholders during incidents.Key criteria
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IT service management experience
Proven experience managing core IT service processes.View
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Documentation and reporting skills
Experience developing documentation and dashboards for service performance.View
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Disaster recovery coordination
Demonstrated ability to lead disaster recovery testing and incident response.View
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