Leidos57 jobs

ITSM Specialist - Service Level Manager

Mid levelFull-timeHybridMelbourne VIC, AustraliaCanberra ACT, AustraliaPosted 2 days agoVerified 2 days ago
Pending fitX of Y criteria met

About the job

The Service Level Manager job at Leidos Australia is all about delivering top-notch services aligned to ITIL® 4 within a shared-resource model. This position plays a crucial role in ensuring that services meet customer expectations and drive continual improvement across practices. The team thrives on collaboration and values diversity, creating an inclusive environment where everyone can contribute to solving the world’s toughest challenges.

You'll be responsible for

📅

Overseeing service delivery

Overseeing day-to-day service delivery against SLAs, including ticket reviews, reporting, and governance participation
🔄

Coordinating governance forums

Coordinating and representing teams across SIAM governance forums and facilitating internal practice meetings
📚

Maintaining practice playbooks

Maintaining and embedding Practice Execution Playbooks aligned to customer policies and operational workflows

Key criteria

📊

ITSM experience

Demonstrated experience of 5+ years in ITSM or service governance.

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📜

ITIL certification

ITIL® 4 Foundation certification with advanced certifications preferred.

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🤝

Stakeholder engagement skills

Proven skills in communication and facilitation across complex environments.

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View more

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Think you're a good fit?See what the hiring team are looking for

View your fit

4 criteria for this job
ITSM experience
Demonstrated experience of 5+ years in ITSM or service governance.

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ITIL certification
ITIL® 4 Foundation certification with advanced certifications preferred.

View

Stakeholder engagement skills
Proven skills in communication and facilitation across complex environments.

View

Playbook development
Experience developing playbooks, SOPs, and ServiceNow dashboards.

View

A meaningful career starts with a match

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