About the job
The Service Level Manager job at Leidos Australia is all about delivering top-notch services aligned to ITIL® 4 within a shared-resource model. This position plays a crucial role in ensuring that services meet customer expectations and drive continual improvement across practices. The team thrives on collaboration and values diversity, creating an inclusive environment where everyone can contribute to solving the world’s toughest challenges.
You'll be responsible for
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Overseeing service delivery
Overseeing day-to-day service delivery against SLAs, including ticket reviews, reporting, and governance participation🔄
Coordinating governance forums
Coordinating and representing teams across SIAM governance forums and facilitating internal practice meetings📚
Maintaining practice playbooks
Maintaining and embedding Practice Execution Playbooks aligned to customer policies and operational workflowsKey criteria
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ITSM experience
Demonstrated experience of 5+ years in ITSM or service governance.View
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ITIL certification
ITIL® 4 Foundation certification with advanced certifications preferred.View
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Stakeholder engagement skills
Proven skills in communication and facilitation across complex environments.View
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