Leidos45 jobs

ITSM Tool Administrator (Ivanti Neurons)

Mid levelFull-timeHybridCanberra ACT, AustraliaPosted 4 days agoVerified 5 days ago
Pending fitX of Y criteria met

About the job

The ITSM Tool Administrator plays a vital role in ensuring the stability and usability of the Ivanti Neurons cloud-based Enterprise Service Management platform. By providing day-to-day administration and operational support, this job contributes significantly to the ongoing success of Leidos Australia’s IT services. Collaboration with service management teams and stakeholders is key, fostering a supportive and inclusive environment where everyone can thrive.

Meet the team

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You'll be responsible for

⚙️

Handling platform administration

Manage daily administration of Ivanti Neurons including user, role, access management, and routine support.
📋

Maintaining service catalogue and portal

Ensure approved service catalogue items and self-service portal content are up to date and functional.
📈

Conducting monitoring and reporting

Perform operational health checks and produce regular reports for service reviews and governance.

Key criteria

🛠️

Ivanti Neurons administration experience

Demonstrated experience administering Ivanti Neurons in a BAU environment.

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📊

Operational reporting skills

Proven ability to produce operational reports and dashboards.

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🔍

Issue triage capabilities

Experience triaging tool-related incidents and coordinating resolutions.

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A meaningful career starts with a match

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3 criteria for this job
Ivanti Neurons administration experience
Demonstrated experience administering Ivanti Neurons in a BAU environment.

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Operational reporting skills
Proven ability to produce operational reports and dashboards.

View

Issue triage capabilities
Experience triaging tool-related incidents and coordinating resolutions.

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