Tabcorp
About the job
This job is about joining Tabcorp’s B2B contact centre in Granville, where you will play a vital role in supporting venue partners and enhancing customer experiences. The opportunity allows you to develop your customer service skills while learning about the gambling entertainment industry in a dynamic and friendly environment. The team values collaboration and is committed to providing on-the-job training to help you succeed.
You'll be responsible for
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Answering inbound calls
Responding to customer inquiries in a timely and efficient manner to provide support and information.🏢
Supporting venue partners
Assisting our venue partners in maintaining MAX GAMING facilities to ensure smooth operations.📝
Maintaining accurate records
Keeping detailed and accurate records of venue calls to ensure effective communication and support.Key criteria
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Phone-based customer service experience
Demonstrated experience in handling inbound customer calls.View
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Computer proficiency
Ability to navigate various software and systems efficiently.View
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Strong communication skills
Natural ability to engage and connect with diverse customers.View
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