Tabcorp
About the job
This job is about supporting venue partners through a business-to-business contact centre, located in Granville, Western Sydney. It plays a crucial role in ensuring that TAB, MAX, and Sky facilities are maintained effectively. The team thrives in a dynamic and friendly environment, offering full training and opportunities for personal growth.
You'll be responsible for
📞
Answering inbound calls and webchats
Provide support to venue partners by answering calls and webchats in a timely and efficient manner, delivering exceptional customer experiences.🚦
Handling escalations
Manage escalated issues by providing appropriate solutions and alternatives to ensure customer satisfaction.📝
Maintaining accurate records
Keep detailed records of venue calls to support operational efficiency and customer service quality.Key criteria
📞
Customer service experience
Demonstrated experience in customer service roles, ideally in gaming or TAB.View
💻
Computer proficiency
Strong skills in using computer systems and software applications.View
🗣️
Effective communication skills
Natural ability to engage and connect with diverse customers.View
View more
