About the job
This job is about being a vital part of Metricon Homes, Australia's largest home builder, within the dynamic South Australian Service & Warranty Team. The role plays a crucial part in ensuring customer satisfaction through efficient processing of service requests and warranty claims. Team members thrive in a fast-paced environment, embracing the opportunity to learn and grow while delivering exceptional service.
You'll be responsible for
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Processing service requests
Processing and qualifying service requests and warranty claims efficiently to support customer needs.🗂️
Providing administrative support
Offering administrative support to the Service & Warranty Supervisors, ensuring smooth operations.📞
Responding to customer inquiries
Responding to a high number of emails and incoming calls from customers regarding service-related issues.Key criteria
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Building industry experience
Demonstrated experience in the building industry is highly regarded.View
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Customer service experience
Proven background in delivering exceptional customer service.View
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IT application proficiency
Experience working with various IT applications and software.View
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