About the job
The Small Business Cashflow Specialist job at ANZ is an exciting opportunity to connect with small business customers and support their cashflow needs. This role plays a vital part in helping Australian businesses thrive, aligning with ANZ's mission to improve financial wellbeing. The team values collaboration, positivity, and a customer-first approach, making it a great fit for those passionate about customer service and looking to grow in commercial banking.
You'll be responsible for
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Answering inbound calls
Engaging with customers through an inbound phone line to understand their cashflow requirements and business aspirations.💡
Providing tailored solutions
Offering valuable guidance and recommendations to meet the end-to-end requirements of customers' businesses.🔑
Taking ownership of resolutions
Managing customer issues and ensuring timely outcomes through effective communication with stakeholders.Key criteria
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Customer service experience
Demonstrated experience in delivering exceptional customer service.View
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Stakeholder management skills
Proven ability to manage relationships with diverse stakeholders.View
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Business development experience
Experience in identifying and pursuing business opportunities.View
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