About the job
The Small Business Cashflow Specialist job at ANZ is all about connecting with small business customers to understand their cashflow needs and aspirations. This role plays a vital part in supporting Australian businesses and is a fantastic opportunity for those passionate about customer service and looking to kickstart their career in commercial banking. The team values collaboration and a positive attitude, creating a supportive environment where everyone can thrive together.
You'll be responsible for
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Answering inbound phone calls and conducting needs-based conversations
Engaging with customers through an A-Z Review platform to understand their needs and provide tailored solutions.💡
Providing valuable guidance and tailored solution-based recommendations
Offering personalized advice to meet the end-to-end requirements of customers' businesses.🔑
Taking ownership of customer resolutions
Ensuring timely outcomes by effectively communicating with stakeholders and addressing customer issues.Key criteria
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Professional phone etiquette
Demonstrated experience in maintaining a professional phone manner.View
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Excellent communication skills
Proven oral and written communication skills for effective customer interactions.View
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Understanding of small business markets
Experience with small business and commercial market dynamics is essential.View
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