SME Support Analyst
About the job
The SME Support Analyst at Qantas is a vital position focused on developing strategic and operational insights for the Qantas Business Rewards Product. This job plays a crucial role in enhancing the customer experience for SMEs by delivering data-driven insights and managing product queries. The team thrives on creativity and collaboration, ensuring that everyone is supported in their journey to grow both personally and professionally.
You'll be responsible for
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Delivering insights
Deliver data-driven insights to enhance the Qantas Business Rewards product and SME customer experience.🔗
Managing product queries
Own QBR/SME product queries and escalations, partnering across the business to drive resolution.💬
Supporting stakeholders
Provide effective support and advice to different layers of stakeholders regarding QBR product and program.Key criteria
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5+ years of analytical experience
Experience in a similar analyst role or commercial environment.View
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Tertiary qualifications in analytics
Qualifications in business, economics, mathematics, IT, engineering, or aviation.View
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Advanced analytical skills
Ability to translate data into actionable insights.View
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