About the job
The Senior Associate Digital Renewal Representative is a vital part of the team, managing customer renewal cycles across regional accounts. This job plays a crucial role in ensuring timely and accurate renewals, supporting customer retention and growth. Collaboration is key, as team members work together to drive enterprise outcomes while embracing flexibility and modern work practices.
You'll be responsible for
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Executing renewal motions
Execute end-to-end renewal motions, streamlining workflows and minimizing manual intervention.✅
Closing renewals
Close customer renewals to protect and retain the existing customer base, ensuring accuracy and on-time execution.🔍
Monitoring auto renewals
Monitor account auto-renewal status and intervene when auto renewals are disabled to prevent churn.Key criteria
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1–3 years in inside sales or renewals
Experience managing customer renewal cycles and account management.View
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Effective communication skills
Proven ability to engage customers and follow up on renewals.View
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CRM and renewal tracking experience
Experience using systems for sales forecasts and pipeline visibility.View
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