Aha!1 follower5 jobs

Sr. Product Success Manager (for product managers who want to guide other product teams)

SeniorFull-timeRemoteAustraliaInformation technologyProductCustomer successPosted 2 days ago
View your fit0 of 9 criteria met

About the job

This job is all about being a key player in the Customer Success team at Aha!, where you will provide consultative support to some of the world's most innovative companies. Your expertise in product management and customer engagement will be crucial in guiding customers through their product development journeys. The team thrives on collaboration, clear communication, and a passion for helping customers succeed.

You'll be responsible for

🗺️

Guiding organizations

Helping large and sophisticated organizations improve their innovation and software building processes.
📞

Delivering customer service

Providing responsive customer service using proven frameworks to ensure satisfaction.
📈

Sharing best practices

Learning and sharing best practices for strategy, idea capturing, and roadmap creation.

Skills you'll need

📊

Product management experience

A must-have skill for guiding customers and providing consultative support.
🤝

Customer engagement

A strong preference for working directly with customers rather than defining requirements.
🔗

Software integration knowledge

Ability to help customers integrate Aha! software with their existing tools.
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Meet the team

About the company

View your fit

0 of 5 criteria met
Product management experience (6+ years)
Proven experience managing or launching software functionality.

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Customer engagement preference
Strong preference for direct customer interaction over development tasks.

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Go-to-market process knowledge
Experience influencing or defining go-to-market strategies.

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Clear communication skills
Ability to write clear instructions and best practices.

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Problem-solving capability
Demonstrated ability to independently resolve complex challenges.

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