Sr. Product Success Manager (for product managers who want to guide other product teams)
About the job
The Sr. Product Success Manager job is all about providing exceptional consultative support to customers while guiding them through their product development journey. This position is vital for ensuring that customers receive the best possible experience with Aha!'s software. The team thrives on collaboration, clear communication, and a shared passion for helping customers succeed.
You'll be responsible for
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Guiding organizations
Helping the world's largest and most sophisticated organizations improve their innovation and software building processes.📞
Delivering customer service
Providing responsive customer service using proven frameworks to ensure customer satisfaction.📈
Sharing best practices
Learning and sharing best practices for strategy setting, idea capturing, and roadmap creation.Key criteria
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Six+ years in product management
Demonstrated experience defining, managing, or launching software functionality.View
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Customer-focused approach
Preference for direct customer engagement over guiding development work.View
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Experience with complex software
Proven ability to learn and explain intricate software applications.View
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