About the job
As a Customer Success Manager for Enterprise Accounts at Dialpad, you will play a vital role in guiding customers through their entire journey with our AI-powered platform. Your work will directly impact customer success, retention, and renewal, making every conversation matter. The team thrives on collaboration and continuous evolution, ensuring that every employee is empowered to contribute to our shared mission.
You'll be responsible for
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Leading post-sales activities
Lead all post-sales activities for Dialpad’s customers through strong relationship-building, product knowledge, planning, and execution.📈
Overseeing customer adoption
Establish and oversee the customer's adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment.📊
Conducting business reviews
Conduct Business Reviews and status calls with the intention of creating alignment on common goals, identifying growth or risk opportunities, and communicating performance metrics and insights.Key criteria
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8+ years of customer success experience
Proven experience in customer success within a SaaS environment.View
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Telecommunications and contact center knowledge
Understanding of UcaaS/CcaaS and industry dynamics.View
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Experience with C-level executives
Ability to influence and engage high-level stakeholders.View
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