Aha!2 followers
Sr. Product Success Manager (for product managers who want to guide other product teams)
About the job
The Sr. Product Success Manager position at Aha! is all about empowering customers through expert consultative support. This job is vital for guiding some of the world's most innovative companies as they navigate their product development journeys. The Customer Success team thrives on collaboration, urgency, and a passion for helping customers succeed.
You'll be responsible for
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Guiding organizations
Helping large and sophisticated organizations improve their innovation and software building processes.📞
Delivering customer service
Providing responsive customer service using proven frameworks to ensure satisfaction.📈
Learning and sharing best practices
Continuously learning and sharing best practices for strategy, idea capture, and roadmap creation.Key criteria
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Product management experience (6+ years)
Demonstrated experience in defining, managing, or launching software functionality.View
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Customer engagement preference
Preference for direct customer interaction over guiding development work.View
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Complex software knowledge
Proven ability to learn and explain complex software applications.View
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