Statewide Services Officer - Casual
About the job
This job is about joining Oral Health Victoria as a Statewide Service Officer, where you will play a vital role in delivering outstanding customer service in a meaningful healthcare setting. Your work will directly impact the lives of consumers by connecting them to the care they need. The team thrives on collaboration, creativity, and mutual support, creating a vibrant culture that makes every day fulfilling.
You'll be responsible for
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Providing customer support
You will be the first point of contact for our consumers, playing a key part in shaping their experience with our services by providing clear, compassionate, and accurate support.đ§
Managing communications
Supporting consumers through various channels, including telephony, email communications, and service desk environments, ensuring they receive the help they need.đď¸
Delivering administrative support
Handling general administrative tasks to ensure smooth operations and efficient service delivery.Key criteria
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Contact centre experience
Experience in a contact centre or fast-paced customer service environment.View
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Microsoft Office proficiency
Comfortable using Outlook, Word, and Excel for daily tasks.View
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Strong time management skills
Ability to prioritise tasks and meet deadlines effectively.View
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