Statewide Services Officer
About the job
This job is about delivering outstanding customer service in a meaningful healthcare setting. As a Statewide Service Officer at Oral Health Victoria, you will play a crucial role in connecting people to the care they need. The team thrives on collaboration, creativity, and mutual support, creating a vibrant culture where everyone can grow and learn.
You'll be responsible for
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Providing customer support
You will be the first point of contact for our consumers, playing a key part in shaping their experience with our services by providing clear, compassionate, and accurate support.📧
Managing communications
Supporting consumers through various channels, including telephony, email communications, and service desk environment.🗂️
Delivering administrative support
Handling general administrative tasks to ensure smooth operations and effective service delivery.Key criteria
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Contact centre experience
Demonstrated experience in a contact centre or fast-paced customer service environment.View
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Microsoft Office proficiency
Proven ability to navigate Microsoft Office programs efficiently.View
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Time management skills
Strong capability to prioritise tasks and meet deadlines.View
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