About the job
The Store Training & Development Lead at JB Hi-Fi is a fantastic opportunity to foster a culture of high performance and exceptional customer experiences. This role is vital in ensuring that the team is well-equipped with the knowledge and skills to deliver top-notch service and product solutions. Collaboration and support are at the heart of how the team operates, making it a great fit for those who thrive in a dynamic environment.
You'll be responsible for
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Onboarding new team members
Undertaking and assisting with the onboarding and induction of team members new to JB or new to their job.📈
Leading product training
Leading product training programs to ensure the sales team is well equipped to demonstrate and sell existing and emerging product categories.💬
Coaching customer service standards
Demonstrating, leading, and coaching a high level of customer service standards including pre, during, and post-sale.Key criteria
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Retail experience in high achieving teams
Demonstrated experience in successful retail environments.View
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Passion for training and developing people
Proven enthusiasm for enhancing team skills and knowledge.View
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Facilitation of training sessions
Experience leading engaging training programs for teams.View
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