Canva163 followers133 jobs

Strategic Customer Success Manager (12 month Fixed Term Contract)

Mid levelFull-timeRemoteSydney NSW, AustraliaBusiness operationsSalesCustomer successPosted 2 weeks ago
View your fit0 of 9 criteria met

About the job

This job is about joining a dynamic team at Canva, where you will redefine how the world experiences design. The impact of your work will be significant as you contribute to customer success, account growth, and best-in-class processes. The team values collaboration, creativity, and a culture of continuous learning, making it an exciting opportunity for those who thrive in a fast-paced environment.

You'll be responsible for

🌟

Leading customer success and enthusiasm

Extend Canva’s tradition of high customer satisfaction across teams by leading the post-sale relationship of Canva’s strategic accounts within the customer journey, including onboarding, training, adoption, and advocacy.
📈

Driving account growth

Work to understand your customer’s objectives through relationship building and multithreading, identifying areas for growth within existing accounts through forecasting, and partnering closely with your account team to renew and expand.
🛠️

Creating best-in-class processes

Create, educate, experiment, and collaborate with senior leadership and our growing customer base while building team practices and playbooks for operating as a top SaaS business and solutions provider.

Skills you'll need

💼

Enterprise-level post-sales experience in B2B SaaS

Have a proven track record of exceeding quota, with enterprise-level post-sales experience in B2B SaaS.
💡

Commercial and strategic thinking

Think commercially and strategically, always looking for ways to grow accounts, not just renew them.
📊

Data-driven storytelling

Use data and analytics to shape compelling narratives that influence customer decision-making.
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Meet the team

About the company

View your fit

0 of 5 criteria met
Enterprise-level post-sales experience
Proven track record of exceeding quota in B2B SaaS environments.

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Data-driven decision making
Experience using data and analytics to influence customer choices.

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Strong communication skills
Demonstrated ability to collaborate cross-functionally and engage clients.

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Adaptability and creativity
Comfortable with ambiguity and eager to innovate and learn.

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Grit and resilience
Resourceful and proactive in overcoming challenges.

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