Doordash10 followers27 jobs

Strategic Customer Success Manager

Mid levelSeniorFull-timeHybridUnit 11/59 Chapel St, Rockdale NSW 2216, AustraliaPosted 2 days agoVerified 2 days ago
Pending fitX of Y criteria met

About the job

As a Strategic Customer Success Manager, you'll play a vital role in ensuring the long-term success of our largest customers in APAC. Your journey will involve being a trusted advisor and mentor, while also leading your team to achieve customer happiness through innovative solutions. Collaboration and continuous growth are at the heart of our team's approach, making it an exciting opportunity to thrive in a dynamic environment.

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2025
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms

You'll be responsible for

🌟

Leading customer value realization

Understanding customer KPIs and becoming a trusted advisor while leading account strategy through defined implementation and onboarding processes.
🏆

Acting as a customer champion

Ensuring customer needs are communicated to executive teams while anticipating future needs and attending industry conferences as a SevenRooms advocate.
📅

Monitoring account performance

Using data to track key metrics and planning strategic on-sites with enterprise partners to maintain high engagement.

Key criteria

📊

Customer success experience

Proven experience in customer-facing roles within B2B & SaaS.

View

🛠️

Technical aptitude

Understanding of hospitality software and related technologies.

View

📈

Project management skills

Demonstrated ability to lead cross-functional project planning.

View

View more

A meaningful career starts with a match

Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Customer success experience
Proven experience in customer-facing roles within B2B & SaaS.

View

Technical aptitude
Understanding of hospitality software and related technologies.

View

Project management skills
Demonstrated ability to lead cross-functional project planning.

View

Effective communication skills
Proven ability to present and influence at all levels.

View

Account management experience
Experience articulating value propositions through various channels.

View

Similar jobs

View all
Vanta
Vanta
Senior Manager, Strategic Customer Success Sunshine West, VIC · Full-time
The Senior Manager, Strategic Customer Success at Vanta is a pivotal job that focuses on leading a talented team of Customer Success Managers to support the company's largest and most complex customers. This position is all about driving measurable customer outcomes and building long-term partnerships while fostering a high-performing team culture. Collaboration, strategic thinking, and a passion for customer success are key elements of how the team operates.
Vanta
Vanta
Customer Success Manager, StrategicSunshine West, VIC · Full-time
As a Customer Success Manager, Strategic at Vanta, you will play a pivotal role in guiding large enterprises through their security and compliance journeys. Your expertise will help foster deep relationships with key stakeholders, ensuring they achieve their business outcomes while leveraging Vanta's innovative solutions. The team thrives on collaboration, creativity, and a shared mission to empower organizations to prove their trustworthiness in a rapidly evolving digital landscape.
Motion Asia Pacific
Motion Asia Pacific
Strategic Customer ManagerBohle, QLD · Full-time
As a Strategic Customer Manager, you will play a vital role in managing and growing a portfolio of key strategic mining customers. This job offers an incredible opportunity to make a real impact while working closely with internal teams to ensure outstanding customer outcomes. The team values relationships and focuses on continuous improvement, making it a supportive and dynamic environment.
Motion Asia Pacific
Motion Asia Pacific
Strategic Customer Manager | NewcastleNewcastle, NSW · Full-time
This job is all about being a relationship-driven sales professional who thrives on growing accounts and delivering measurable value to customers. It plays a crucial role in managing major resource accounts across mining and heavy industry, ensuring that clients receive the best technical guidance and commercial solutions. The team values collaboration and is committed to continuous improvement, making it an exciting opportunity for anyone looking to make a significant impact.