LEAP Legal Software1 follower15 jobs

Support Analyst - Level 1 (Accounting Software)

JuniorFull-timeHybridSydney NSW, AustraliaPosted 15 hours agoVerified 1 hour ago
Pending fitX of Y criteria met

About the job

As a Level 1 Support Analyst – Accounting at LEAP, you will be the friendly voice that clients reach out to for assistance with their accounting software. Your role is vital in helping legal professionals navigate their tools, ensuring they can serve their clients effectively. The team thrives on collaboration, continuous improvement, and a commitment to providing exceptional customer service.

Meet the team

About the company

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You'll be responsible for

📞

Providing first-level support

Be the first point of contact for clients, answering calls, emails, and support tickets, and owning each request from start to resolution.
🔍

Diagnosing software issues

Diagnose and resolve accounting-related software issues across various accounting functions, ensuring clients can effectively use the software.
📊

Supporting end-of-month processing

Support clients through end-of-month processing, financial reporting, trust transfers, and other accounting tasks to ensure smooth operations.

Key criteria

📊

Accounting principles knowledge

Understanding of general ledger transactions and financial reporting.

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🤝

Customer service experience

Proven experience providing exceptional support to clients.

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🧩

Analytical problem-solving skills

Demonstrated ability to diagnose and resolve software issues.

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A meaningful career starts with a match

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4 criteria for this job
Accounting principles knowledge
Understanding of general ledger transactions and financial reporting.

View

Customer service experience
Proven experience providing exceptional support to clients.

View

Analytical problem-solving skills
Demonstrated ability to diagnose and resolve software issues.

View

Clear communication skills
Ability to explain technical concepts simply and effectively.

View

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