About the job
As a Support Engagement Analyst – Level 3 at Civica, you will play a vital role in delivering advanced technical support for our Private Health Insurance software products. This job is all about making a real difference in the lives of citizens by ensuring reliable service and improving customer outcomes. Our team thrives on collaboration, continuous improvement, and a passion for technology, creating an inclusive environment where everyone can grow and succeed.
You'll be responsible for
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Providing advanced technical support
Playing a critical role in providing advanced technical support for Civica’s Private Health Insurance software products.🔍
Acting as a trusted technical engagement point
Acting as a trusted technical engagement point for customers, internal stakeholders, and product teams, ensuring high-quality outcomes and continuity of service.📈
Contributing to continuous improvement initiatives
Contributing to continuous improvement initiatives across support, product, and engineering teams.Key criteria
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Senior-level application support experience
Proven experience in complex production environments.View
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SaaS and on-premise support
Demonstrated ability to support diverse software solutions.View
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Strong SQL capability
Experience diagnosing and correcting production data issues.View
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