Civica4 jobs

Support Engagement Analyst - Level 3 - Health & Care

Mid levelFull-timeHybridSydney NSW, AustraliaCustomer service and supportInformation technologyPosted 5 days ago
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About the job

As a Support Engagement Analyst – Level 3 at Civica, you will play a vital role in delivering advanced technical support for essential software products used in health services. This job is all about making a real difference for citizens by ensuring high-quality outcomes and service reliability. The team thrives on collaboration, innovation, and a commitment to continuous improvement, creating an inclusive environment where everyone can grow and succeed.

You'll be responsible for

🖥️

Providing advanced technical support

Playing a critical role in providing advanced technical support for Civica’s Private Health Insurance software products.
🔍

Acting as a trusted engagement point

Acting as a trusted technical engagement point for customers, internal stakeholders, and product teams, ensuring high-quality outcomes and continuity of service.
🔄

Contributing to continuous improvement

Contributing to continuous improvement initiatives across support, product, and engineering teams.

Key criteria

🛠️

Senior-level application support experience

Proven experience providing support in complex production environments.

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🔍

Strong SQL capability

Ability to diagnose and correct production data issues safely.

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🔗

API integration experience

Experience supporting and analyzing API integrations effectively.

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Meet the team

About the company

View your fit

5 criteria for this job
Senior-level application support experience
Proven experience providing support in complex production environments.

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Strong SQL capability
Ability to diagnose and correct production data issues safely.

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API integration experience
Experience supporting and analyzing API integrations effectively.

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Stakeholder engagement skills
Strong skills in managing escalations and building trust.

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Ownership mindset
Demonstrated ability to identify trends and improve support practices.

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