Amazon49 followers381 jobs

Support Engineer, Region Services

Mid levelSeniorFull-timeHybridSydney NSW, AustraliaCustomer service and supportInformation technologyPosted 1 week ago
Think you're a good fit?See what the hiring team are looking for

About the job

This job is all about being a Linux technical support engineer in the cloud, where you will solve internal operational issues and help customers succeed with AWS services. Making a lasting impact on Australia's digital future is at the heart of this opportunity, as you will work with innovative solutions while collaborating with a diverse team. The team thrives on continuous learning, mentoring, and a supportive culture that values work-life harmony.

You'll be responsible for

🔧

Applying troubleshooting techniques

Utilising advanced troubleshooting techniques to provide unique solutions to customers' needs.
🤝

Interacting with engineers

Collaborating with engineers and partnering with other AWS teams to reproduce and resolve issues.
📞

Driving service communication

Managing service team communication during critical events to ensure smooth operations.

Key criteria

🇦🇺

Australian citizenship and security clearance

Must be an Australian citizen and eligible for security clearance.

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💻

5+ years Linux support experience

Demonstrated experience in support engineering on Linux or Unix systems.

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🌐

Cloud computing knowledge

Understanding of cloud concepts and design considerations.

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Meet the team

About the company

View your fit

5 criteria for this job
Australian citizenship and security clearance
Must be an Australian citizen and eligible for security clearance.

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5+ years Linux support experience
Demonstrated experience in support engineering on Linux or Unix systems.

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Cloud computing knowledge
Understanding of cloud concepts and design considerations.

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Troubleshooting and debugging skills
Experience resolving complex technical issues effectively.

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Bachelor's degree in a technical field
Relevant educational background in a related technical discipline.

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