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Support Engineer, Region Services

Mid levelSeniorFull-timeHybridSydney NSW, AustraliaPosted 2 months agoVerified 2 months ago
Pending fitX of Y criteria met

About the job

This job is about being a Linux technical support engineer in the AWS Region Services team, where you will have the opportunity to make a lasting impact on Australia’s digital future. By working with AWS services and implementing innovative solutions, you will help customers succeed in their most important missions. The team values continuous learning, mentoring, and collaboration, creating an environment where everyone can thrive.

You'll be responsible for

🔧

Applying advanced troubleshooting techniques

Provide unique solutions to customers' needs by applying advanced troubleshooting techniques.
🤝

Interacting with engineers

Collaborate with engineers and partner with other AWS teams to reproduce and resolve issues effectively.
📞

Driving service team communication

Lead communication during critical events to ensure timely resolution and support for customers.

Key criteria

🐧

Linux systems administration experience

5+ years of experience managing Linux systems.

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🔧

Scripting language knowledge

Proven knowledge of Python, Ruby, or Perl.

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☁️

Cloud computing concepts

Deep understanding of cloud design and operational considerations.

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5 criteria for this job
Linux systems administration experience
5+ years of experience managing Linux systems.

View

Scripting language knowledge
Proven knowledge of Python, Ruby, or Perl.

View

Cloud computing concepts
Deep understanding of cloud design and operational considerations.

View

Networking fundamentals
Hands-on experience with load balancers, switches, and routers.

View

Troubleshooting skills
Demonstrated experience debugging complex technical systems.

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