Team Lead - Campaigns
About the job
As a Georgeson Communications Centre Team Leader, you will play a vital role in delivering high-quality omni-channel contact centre services. Your leadership will inspire and motivate a team, ensuring alignment with client objectives and business priorities. Collaboration across teams and a focus on continuous improvement will shape both team success and the overall client experience.
You'll be responsible for
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Leading a team of contact centre professionals
Setting the tone through strong leadership and mentoring, providing effective training and ongoing coaching to help the team achieve and exceed targets.💬
Ensuring exceptional customer service
Maintaining high standards of customer service, ensuring client messaging is accurate and escalated enquiries are resolved efficiently.🤝
Collaborating with internal stakeholders
Acting as a trusted operational partner to peers and internal stakeholders, developing high-quality operational materials to support client engagement.Key criteria
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Securities industry experience
Solid understanding of securities, corporate actions, and financial markets.View
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Proven leadership capability
Demonstrated success leading teams in fast-paced environments.View
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Coaching and training expertise
Experience developing team members through structured training and feedback.View
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