Team Leader - Customer Service
About the job
The job is about leading a team of compassionate individuals who provide exceptional customer service during challenging times. By guiding your team with empathy and care, you will help customers navigate their financial hardships and find meaningful solutions. At Pepper Money, collaboration and a supportive culture are key to achieving success together.
You'll be responsible for
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Conducting hardship assessments
You’ll take the time to understand each customer’s unique situation and work with them to find the right solutions when they’re experiencing financial hardship.💬
Facilitating real conversations
You’ll bring empathy and clarity to every interaction, keeping customers and stakeholders in the loop with timely, thoughtful updates.🤝
Collaborating across teams
You’ll work closely with teams across the business to create smooth, supportive experiences that truly make a difference for our customers.Key criteria
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Customer advocacy experience
Demonstrated ability to connect with customers and prioritize their needs.View
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Team leadership experience
Proven experience coaching and developing team members to foster a positive culture.View
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Systems knowledge
Understanding of technology and systems to achieve desired outcomes.View
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