TAL Australia4 followers36 jobs

Team Leader, TLIS Retail Customer Service

Mid levelFull-timeOfficeSydney NSW, AustraliaCustomer service and supportPeople and cultureOperations consultingPosted 1 week ago
View your fit0 of 9 criteria met

About the job

The Service Centre Team Leader at TAL is all about delivering exceptional customer experiences while leading a dynamic team of Customer Experience Specialists. This job plays a crucial role in shaping the future of the insurance industry, focusing on coaching, mentoring, and ensuring high-quality service. Collaborating with passionate colleagues and supportive leaders, the team thrives on innovation, inclusivity, and a commitment to personal and professional growth.

You'll be responsible for

📅

Leading team operations

Leading the team’s daily, weekly, and monthly operating rhythm, including coaching sessions and performance reviews.
📞

Monitoring calls

Monitoring calls and providing constructive feedback to ensure quality and adherence to customer practices.
🔄

Driving transformation

Driving the transformation from a transactional contact environment to a relationship-based customer experience.

Skills you'll need

👥

Leadership and management skills

Demonstrated ability to lead and manage a team effectively, fostering a high-performing culture.
⏰

Organisational and time management skills

Strong skills in managing time and tasks efficiently to meet deadlines and objectives.
🔍

Attention to detail

A high level of attention to detail to ensure quality and adherence to customer practices.
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Meet the team

About the company

View your fit

0 of 5 criteria met
Demonstrated leadership skills
Experience leading and mentoring teams to enhance performance.

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Strong organisational skills
Proven ability to manage time and prioritize tasks effectively.

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Attention to detail
High level of accuracy in monitoring and feedback processes.

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Effective complaint handling
Experience resolving customer issues with a focus on positive outcomes.

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Advanced IT skills
Proficiency in Word, PowerPoint, Excel, and Outlook for reporting.

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A meaningful career starts with a match

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