About the job
This job is all about providing top-notch technical support and maintenance for hardware and software products, primarily at customer locations. The impact of this role is significant, as it ensures that systems operate smoothly and meet customer needs, enhancing overall satisfaction. The team thrives on collaboration, working together to deliver seamless service and support to clients.
You'll be responsible for
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Providing Field Engineering support
Delivering comprehensive technical support for a base of large and complex clients, ensuring their needs are met.🏠
Taking ownership of onsite service
Managing all aspects of onsite service activities to ensure high-quality delivery and customer satisfaction.⚙️
Performing advanced maintenance
Conducting advanced-level maintenance and installations on all products to ensure optimal functionality.Key criteria
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Field engineering support experience
Demonstrated experience providing technical support for large clients.View
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Advanced technical maintenance skills
Proven ability to perform advanced maintenance on hardware and software.View
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Client service metrics knowledge
Experience contributing to service metrics reporting and documentation.View
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