About the job
The Field Engineer job is all about installing, diagnosing, maintaining, and servicing computer-related products like desktop and laptop computers, printers, and peripherals. This role is crucial for ensuring that End Users receive top-notch support, both remotely and on-site, for incidents and service requests that require advanced assistance. The team thrives on collaboration and professionalism, always aiming for high customer satisfaction in every interaction.
You'll be responsible for
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Installing and maintaining equipment
Performing installation, repair, and maintenance of End User Productivity and Service Desk Equipment at client locations.💻
Providing Level 2 and Level 3 support
Delivering advanced support to End Users for incidents and service requests that cannot be resolved by the Service Desk.😊
Ensuring customer satisfaction
Maintaining a high degree of professionalism and ensuring customer satisfaction throughout all transactions.Key criteria
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NV1 Security Clearance
Possession of NV1 Security Clearance is essential for this job.View
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Time management skills
Demonstrated ability to manage time effectively in IT support.View
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Effective communication skills
Strong verbal and written communication skills are crucial.View
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