Harvey Norman7 followers178 jobs

Customer Experience & Tech Support Specialist

JuniorMid levelFull-timeOfficeNew South Wales, AustraliaPosted 4 days agoVerified 5 days ago
Pending fitX of Y criteria met

About the job

The Customer Experience & Tech Support Specialist at Harvey Norman Flagship Auburn is the first point of contact for customers at the front counter. This job is essential in ensuring a smooth customer journey by handling returns, repairs, and technical inquiries, making sure customers feel supported and informed. The team thrives in a fast-paced environment, focusing on problem-solving and delivering calm, consistent service.

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2025
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms

You'll be responsible for

🛍️

Serving customers

Serve customers at the front counter of a flagship retail environment.
🔄

Managing returns

Manage returns, exchanges, and faulty product swapovers in line with policy.
🛠️

Troubleshooting issues

Troubleshoot issues and identify the fastest, best solution for each customer.

Key criteria

🛠️

Technical support experience

Proven experience in providing technical support for technology products.

View

📞

Customer service skills

Demonstrated ability to deliver calm, solutions-focused customer service.

View

📋

Organisational skills

Experience managing multiple cases efficiently and with attention to detail.

View

View more

A meaningful career starts with a match

Apply on Harvey Norman
You'll apply on an external website
Think you're a good fit?See what the hiring team are looking for

View your fit

4 criteria for this job
Technical support experience
Proven experience in providing technical support for technology products.

View

Customer service skills
Demonstrated ability to deliver calm, solutions-focused customer service.

View

Organisational skills
Experience managing multiple cases efficiently and with attention to detail.

View

Clear communication skills
Proven ability to explain processes clearly to customers.

View

Similar jobs

View all
ASX
ASX
Customer Technical Support Specialist - 12 Month Max TermSydney, NSW · Full-time
This job is about joining ASX, a leading global securities exchange, where you will play a vital role in providing exceptional technical support to customers. Your contributions will help power a stronger economic future by enabling a fair and dynamic marketplace. The team thrives on collaboration and celebrates diversity, creating an inclusive environment where everyone can excel.
NSW Department of Customer Service
NSW Department of Customer Service
Customer Support OfficerMangrove Mountain, NSW · Full-time
The Customer Support Officer job is all about delivering exceptional service to internal NSW Government customers through a fast-paced, phone-based helpdesk environment. This opportunity allows individuals with a passion for technology and customer service to thrive while contributing to the digital transformation of government services. The team values collaboration, communication, and a commitment to improving customer experiences.
Civica
Civica
Customer Support Analyst - Level 2 - CarelinkAdelaide, SA · Full-time
The Customer Support Analyst – Level 2 at Civica plays a vital role in delivering exceptional support for Civica’s Carelink software solutions, impacting the health and community care sector. This job is all about collaboration, problem-solving, and ensuring that customers receive the best service possible. The team thrives in a supportive environment where everyone is encouraged to grow and contribute to meaningful outcomes.
EverCommerce
EverCommerce
EverWell - Customer Support Specialist (Remote, Australia)Australia · Full-time
As a Customer Support Specialist at EverCommerce, you will be part of a dedicated global support team focused on delivering an exceptional customer experience. Your mission will be to empower customers to master the Timely platform, ensuring their success through effective communication and problem-solving. The team thrives on collaboration, initiative, and continuous growth, creating a supportive environment where everyone can shine.