Transport NSW3 followers130 jobs

Service Delivery Manager - Customer & Operational Tech

Mid levelSeniorFull-timeHybridMacquarie Park NSW 2113, AustraliaPosted 4 days agoVerified 6 hours ago
Pending fitX of Y criteria met

About the job

This job is about leading and directing service delivery for critical systems that support road and maritime operations. The impact of this role is significant, affecting millions of people by ensuring services run smoothly and efficiently. The team values collaboration and is committed to continuous improvement, making it an exciting opportunity for someone passionate about service management.

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2025
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms

You'll be responsible for

📈

Leading service delivery

Coordinating and leading service delivery across multiple suppliers to ensure critical systems are stable and customer-focused.
⚠️

Managing incidents

Handling incidents and escalations to maintain service performance and resolve issues promptly.
🌟

Driving service improvements

Implementing continuous improvement initiatives to enhance service delivery and operational efficiency.

Key criteria

🔧

Service management experience

Proven experience managing service delivery in operational technology.

View

🤝

Stakeholder engagement skills

Demonstrated ability to engage and manage vendor relationships effectively.

View

⚙️

Incident management expertise

Experience managing incidents and escalations in complex environments.

View

View more

A meaningful career starts with a match

Apply on Transport NSW
Send via their website
Think you're a good fit?See what the hiring team are looking for

View your fit

4 criteria for this job
Service management experience
Proven experience managing service delivery in operational technology.

View

Stakeholder engagement skills
Demonstrated ability to engage and manage vendor relationships effectively.

View

Incident management expertise
Experience managing incidents and escalations in complex environments.

View

Continuous improvement mindset
Proven track record of driving service improvements and operational efficiency.

View

Similar jobs

View all
Deloitte
Deloitte
Service Delivery ManagerSydney, NSW · Full-time
As a Service Delivery Manager in the Operate team, you will play a crucial role in managing delivery across various SAP SuccessFactors modules and ITSM processes. This position offers an exciting opportunity to work on market-leading projects while fostering a collaborative and inclusive environment. The team values diversity and focuses on quality, knowledge sharing, and continuous improvement.
Centorrino Technologies
Centorrino Technologies
Service Delivery ManagerMelbourne, VIC · Full-time
The Service Delivery Manager job at Centorrino Technologies is all about fostering strong relationships with customers and collaborating with teams to ensure successful outcomes. This role is crucial in maintaining high service delivery standards and addressing any challenges that arise. Centorrino Technologies values innovation, inclusivity, and a supportive work culture, making it an exciting place to grow and thrive.
Centorrino Technologies
Centorrino Technologies
Service Delivery ManagerSydney, NSW · Full-time
Join Centorrino Technologies as a Service Delivery Manager and be part of a vibrant community that values innovation and inclusivity. This job is all about building strong relationships with customers and collaborating with teams to ensure exceptional service delivery. With a focus on growth and development, the team thrives in a hybrid working environment that celebrates diversity and fosters creativity.
Centorrino Technologies
Centorrino Technologies
Service Delivery ManagerSydney, NSW · Full-time
The Service Delivery Manager at Centorrino Technologies is all about building strong relationships and ensuring exceptional service delivery for customers. This job plays a crucial role in fostering collaboration across teams and driving successful outcomes. With a focus on growth and inclusivity, the team thrives in a supportive and engaging environment.