About the job
The Technical Account Manager (TAM) at NiCE serves as a trusted advisor to customers, ensuring their success with NiCE solutions. This job is all about building strategic relationships and delivering service excellence. The team thrives on collaboration, proactive communication, and a commitment to continuous improvement.
You'll be responsible for
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Developing expertise in solutions
Develop deep expertise in NiCE solutions and related third-party integrations for assigned accounts.📈
Monitoring support activities
Monitor support activities and service trends, ensuring SLA compliance and high customer satisfaction; recommend improvements where needed.🤝
Building relationships
Build strong relationships with customer technical teams and management stakeholders.Key criteria
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5+ years in project management or consulting
Experience in self-service or AI software domains is essential.View
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Knowledge management expertise
Ability to manage and leverage knowledge effectively.View
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Strong relationship-building skills
Experience collaborating with technical teams and stakeholders.View
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