About the job
The Technical Account Manager (TAM) at Datacom plays a crucial role in providing technical oversight of managed services IT environments. This job is all about making a positive impact on customers' lives by leveraging technology to drive innovation and growth. The team thrives on collaboration, proactive problem-solving, and a commitment to continuous improvement.
You'll be responsible for
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Leading proactive health checks
Leading proactive environment health checks, identifying systemic risk across infrastructure, platforms, and services, and translating findings into clear remediation plans.📅
Owning technology lifecycle conversations
Owning technology lifecycle and currency conversations, including End-of-Life, N-1 standards, capacity planning, vendor support alignment, and upgrade sequencing.🔗
Acting as a single point of accountability
Acting as the single point of accountability for proactive improvement work — driving changes before issues escalate into incidents.Key criteria
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Technical oversight experience
Proven experience managing complex IT environments and services.View
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Risk management skills
Demonstrated ability to identify and mitigate technical risks.View
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Stakeholder communication
Experience communicating technical information to senior stakeholders.View
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