NSW Department of Customer Service41 followers524 jobs

Technical Advisor - BCI

Mid levelFull-timeHybridGosford NSW 2250, AustraliaSydney NSW, AustraliaPosted 1 week agoVerified 13 hours ago
Pending fitX of Y criteria met

About the job

The Technical Advisor job is all about delivering high-quality customer service while providing expert technical advice and support. This position plays a crucial role in ensuring compliance with legislation and improving experiences for customers and stakeholders. The team thrives on collaboration, embracing change, and supporting each other to achieve outstanding outcomes.

You'll be responsible for

🔍

Investigating applications

Investigating, analysing, and determining complex applications to approve or reject within delegations or provide recommendations in one or more areas of LSC business.
💡

Providing expert advice

Providing expert advice in a timely, impartial manner in accordance with legislation, policies, and procedures, adding value through the application of technical knowledge and thorough research.
👥

Coaching and support

Providing guidance, coaching, advice and support to staff, management, customers, and stakeholders.

Key criteria

📜

Long Service Corporation legislation knowledge

Proven understanding of LSC legislation and its application.

View

🔍

Complex problem-solving skills

Demonstrated ability to analyze and resolve complex issues.

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🤝

Stakeholder negotiation experience

Experience negotiating with internal and external stakeholders.

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View more

Meet the team

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5 criteria for this job
Long Service Corporation legislation knowledge
Proven understanding of LSC legislation and its application.

View

Complex problem-solving skills
Demonstrated ability to analyze and resolve complex issues.

View

Stakeholder negotiation experience
Experience negotiating with internal and external stakeholders.

View

Training documentation design
Experience creating training materials for consistent service delivery.

View

Expert technical advice provision
Proven ability to provide timely, impartial technical advice.

View

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