Zoom3 jobs

Technical Partner Advisor — ZCX

Mid levelFull-timeHybridSydney NSW, AustraliaPosted 2 months agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

This job is all about driving partner-led implementations and retention across Zoom's Customer Experience portfolio. By equipping strategic partners with the necessary tools and support, you will play a vital role in enhancing customer value and reducing churn. The team thrives in a dynamic environment, focusing on collaboration and innovation to ensure clients harness the full potential of virtual communication.

Meet the team

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You'll be responsible for

🚀

Driving partner-led implementations

You will drive partner-led implementations and retention across Zoom's Customer Experience portfolio.
🛠️

Equipping strategic partners

You will equip strategic partners with technical standards, best practices, and operational support to deploy Contact Center, Virtual Agent, and Workforce Engagement solutions confidently.
📈

Translating product capabilities

You will protect customer value and reduce churn by translating product capabilities into scalable adoption strategies.

Key criteria

💻

4+ years of technical experience

Experience deploying Customer Experience solutions like Contact Center.

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🤝

Customer-facing experience

Demonstrated ability managing enterprise accounts or partner relationships.

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📊

Deep knowledge of CCaaS technologies

Understanding of SIP Protocol, RESTful APIs, and cloud telephony.

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A meaningful career starts with a match

Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
4+ years of technical experience
Experience deploying Customer Experience solutions like Contact Center.

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Customer-facing experience
Demonstrated ability managing enterprise accounts or partner relationships.

View

Deep knowledge of CCaaS technologies
Understanding of SIP Protocol, RESTful APIs, and cloud telephony.

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Data analytics skills
Experience managing customer portfolios and measuring performance.

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Understanding of compliance requirements
Knowledge of GDPR, HIPAA, and PCI-DSS for contact center environments.

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