About the job
This job is all about driving partner-led implementations and retention across Zoom's Customer Experience portfolio. By equipping strategic partners with the necessary tools and support, you will play a vital role in enhancing customer value and reducing churn. The team thrives in a dynamic environment, focusing on collaboration and innovation to ensure clients harness the full potential of virtual communication.
You'll be responsible for
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Driving partner-led implementations
You will drive partner-led implementations and retention across Zoom's Customer Experience portfolio.🛠️
Equipping strategic partners
You will equip strategic partners with technical standards, best practices, and operational support to deploy Contact Center, Virtual Agent, and Workforce Engagement solutions confidently.📈
Translating product capabilities
You will protect customer value and reduce churn by translating product capabilities into scalable adoption strategies.Key criteria
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4+ years of technical experience
Experience deploying Customer Experience solutions like Contact Center.View
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Customer-facing experience
Demonstrated ability managing enterprise accounts or partner relationships.View
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Deep knowledge of CCaaS technologies
Understanding of SIP Protocol, RESTful APIs, and cloud telephony.View
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