Zoom4 jobs

Technical Partner Advisor — ZCX

Mid levelFull-timeHybridSydney NSW, AustraliaPosted 3 months agoVerified 5 days ago
Pending fitX of Y criteria met

About the job

This job is all about driving partner-led implementations and retention across Zoom's Customer Experience portfolio. By equipping strategic partners with the necessary tools and support, you will play a vital role in enhancing customer value and reducing churn. The team thrives in a dynamic environment, focusing on collaboration and innovation to ensure clients harness the full potential of virtual communication.

You'll be responsible for

🚀

Driving partner-led implementations

You will drive partner-led implementations and retention across Zoom's Customer Experience portfolio.
🛠️

Equipping strategic partners

You will equip strategic partners with technical standards, best practices, and operational support to deploy Contact Center, Virtual Agent, and Workforce Engagement solutions confidently.
📈

Translating product capabilities

You will protect customer value and reduce churn by translating product capabilities into scalable adoption strategies.

Key criteria

💻

4+ years of technical experience

Experience deploying Customer Experience solutions like Contact Center.

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🤝

Customer-facing experience

Demonstrated ability managing enterprise accounts or partner relationships.

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📊

Deep knowledge of CCaaS technologies

Understanding of SIP Protocol, RESTful APIs, and cloud telephony.

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View more

Meet the team

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5 criteria for this job
4+ years of technical experience
Experience deploying Customer Experience solutions like Contact Center.

View

Customer-facing experience
Demonstrated ability managing enterprise accounts or partner relationships.

View

Deep knowledge of CCaaS technologies
Understanding of SIP Protocol, RESTful APIs, and cloud telephony.

View

Data analytics skills
Experience managing customer portfolios and measuring performance.

View

Understanding of compliance requirements
Knowledge of GDPR, HIPAA, and PCI-DSS for contact center environments.

View

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