NSW Department of Customer Service21 followers152 jobs

Technical Advisor

Mid levelFull-timeHybridLithgow NSW 2790, AustraliaMangrove Mountain NSW 2250, AustraliaNewcastle St, East Maitland NSW 2323, AustraliaSydney NSW, AustraliaWollongong, NSW, AustraliaProfessional servicesInformation technologyPosted 1 month agoVerified 4 days ago
Pending fitX of Y criteria met

About the job

This job is all about being a Technical Advisor Clerk within the Duties & Grants Division, where you will play a crucial role in ensuring compliance with state tax legislation. Your expertise will help shape the training and support provided to frontline assessors, making a real impact on the accuracy of duty assessments. The team thrives on collaboration, knowledge sharing, and a commitment to customer service, creating a supportive and dynamic work environment.

Meet the team

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

🔍

Conducting audit/QA checks

Conduct audit and quality assurance checks to ensure compliance with State Tax Legislation and accurate duty assessments on complex transactions.
📞

Providing technical support

Offer technical and legislative support via one-on-one sessions, phone, email, and duty applications.
👩‍🏫

Leading training sessions

Identify training gaps in assessor knowledge and lead case discussion sessions with a group of assessors.

Key criteria

📜

Legislation interpretation experience

Extensive experience interpreting and analyzing legislation for complex transactions.

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📚

Training development and delivery

Proven ability to develop and deliver training on complex sections of the Duties Act.

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🗣️

Excellent communication skills

Ability to explain complex legislation in an easy-to-understand manner.

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A meaningful career starts with a match

View your fit

5 criteria for this job
Legislation interpretation experience
Extensive experience interpreting and analyzing legislation for complex transactions.

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Training development and delivery
Proven ability to develop and deliver training on complex sections of the Duties Act.

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Excellent communication skills
Ability to explain complex legislation in an easy-to-understand manner.

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Problem-solving skills
Demonstrated problem-solving skills with research and collaboration.

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Customer service commitment
Strong commitment to putting customers at the forefront of all initiatives.

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