About the job
As a Technical Architect, you will be the ultimate authority on designing complex technology solutions that bridge the gap between customers' business problems and Zendesk's powerful platform. This job is all about leading technical strategy for high-level engagements, ensuring that our largest customers achieve maximum value through sophisticated architectural design and seamless system integrations. The team thrives on collaboration and innovation, creating an environment where everyone can contribute to impactful solutions.
You'll be responsible for
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Leading technical discussions
Architecting complex, multi-dimensional solutions for integrating Zendesk into diverse customer workflows and systems.🛠️
Acting as a trusted advocate
Translating business requirements into specific system, application, or process designs for large-scale technology solutions.🤝
Collaborating across functions
Working with Consultant, Support, and Account Management teams to position, present, and validate implementation solutions.Key criteria
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8+ years of professional experience
Extensive background in technology solutions and consulting.View
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Expertise in API-driven architectures
Deep understanding of backend/frontend integrations and RESTful APIs.View
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Exceptional communication skills
Ability to simplify technical concepts for diverse audiences.View
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