Customer Technical Architect
About the job
LogicMonitor is seeking a Customer Technical Architect who will be a customer-centric technical thought leader and evangelist within the organization. This job plays a crucial role in ensuring the effectiveness and success of the wider Customer Experience and Sales functions by removing technical barriers and enabling customers to use the full suite of LogicMonitor products effectively. The team values trust, customer obsession, agility, and continuous improvement, fostering a culture of performance and recognition.
You'll be responsible for
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Helping customers and internal teams
Customer Architects should help customers, prospects, and internal teams to answer the 'how' questions around best practice use of the product that takes into account our customer's unique situations and goals.🔗
Working closely across teams
Customer Architects will work closely across Sales, Customer Success, Professional Services, and Product teams to provide technical know-how and frameworks that solve common customer problems.📚
Driving technical training curriculum
An additional goal of this position is to help drive an engaging and results-driven technical training curriculum, working closely with the training team to formalize this wherever possible.Key criteria
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Bachelor's degree or equivalent experience
Possession of relevant educational qualifications or practical experience.View
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6+ years in a technical role
Demonstrated experience in a similar technical capacity.View
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Experience in cloud and virtualization
Proven background in cloud-native architectures and virtualization technologies.View
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