Datadog3 followers12 jobs

Technical Escalations Engineer 2 (Service Management - Incident Response) - APJ

Mid levelFull-timeHybridSydney NSW, AustraliaPosted 1 week agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

The job is about being part of Datadog’s Technical Escalation Engineering team, where you will tackle challenging technical problems and collaborate with various teams to enhance the customer experience. Your work will directly impact the performance and success of both clients and the platform. The team thrives in a fast-paced environment that encourages curiosity, ownership, and technical excellence.

Meet the team

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You'll be responsible for

📚

Developing expertise

Develop deep technical expertise and continuously learn as the product evolves.
🚀

Investigating escalations

Investigate complex escalations, lead high-stakes technical calls, and drive solutions for our most critical customer challenges with urgency and precision.
👩‍🏫

Mentoring teams

Run engaging office hours, deliver impactful learning sessions, and mentor the Global Support Engineering team, ensuring they’re equipped to handle any challenge.

Key criteria

🛠️

Technical expertise in service management

Proven experience with Service Management product areas.

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📞

Experience with high-stakes technical calls

Demonstrated ability to lead urgent technical discussions.

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📚

Mentorship and training skills

Experience mentoring teams and delivering impactful learning sessions.

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A meaningful career starts with a match

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5 criteria for this job
Technical expertise in service management
Proven experience with Service Management product areas.

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Experience with high-stakes technical calls
Demonstrated ability to lead urgent technical discussions.

View

Mentorship and training skills
Experience mentoring teams and delivering impactful learning sessions.

View

Problem-solving skills
Proven track record of investigating and resolving complex issues.

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Familiarity with relevant software
Experience using Zendesk, Jira, Confluence, or similar tools.

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