Macquarie Technology Group8 followers11 jobs

Technical Service Manager

Mid levelSeniorFull-timeHybridMelbourne VIC 3000, AustraliaPosted 1 month agoVerified 2 months ago
Apply on Macquarie Technology Group
You'll apply on an external website
Think you're a good fit?See what the hiring team are looking for

About the job

The Technical Service Manager (TSM) position at Macquarie Telecom is all about becoming a trusted technical advisor for a portfolio of enterprise customers. This highly visible post-sales job combines technical consulting, service delivery, customer engagement, and project leadership, ensuring that customer environments are reliable, secure, and optimised. The team thrives on collaboration, working closely with Sales, Engineering, Service Delivery, and Operations to enhance customer experiences and maximise the value of their investments.

You'll be responsible for

🔗

Owning the technical relationship with customers

You will be responsible for maintaining and enhancing the technical relationship with your customers, ensuring their needs are met and their environments are optimised.
🛠️

Overseeing technical implementations and service reviews

Leading the technical implementations and conducting service reviews to ensure customer satisfaction and service quality is a key responsibility.
📈

Managing escalations and providing strategic guidance

You will handle escalations effectively and provide strategic advice to help customers maximise their investment with Macquarie Telecom.

Key criteria

🔧

Technical service management experience

Proven experience in technical service management within IT or telecommunications.

View

🌐

Enterprise networking knowledge

Strong understanding of enterprise networking, voice, and cloud environments.

View

📊

Stakeholder management skills

Demonstrated ability to influence outcomes across multiple teams and stakeholders.

View

View more

Meet the team

About the company

View your fit

5 criteria for this job
Technical service management experience
Proven experience in technical service management within IT or telecommunications.

View

Enterprise networking knowledge
Strong understanding of enterprise networking, voice, and cloud environments.

View

Stakeholder management skills
Demonstrated ability to influence outcomes across multiple teams and stakeholders.

View

ITIL certification
Possession of ITIL certification or equivalent technical qualifications.

View

Experience with service delivery frameworks
Proven knowledge of service delivery frameworks and Service Level Agreements (SLAs).

View

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2026
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
  • Blog
  • Community stories
  • Career advice
  • Customer stories
  • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms
  • Categories

A meaningful career starts with a match

Get started

Similar jobs

View all
Thiess
Thiess
Technical Services ManagerDysart, QLD · Full-time
As a Technical Services Manager at Thiess, you will have the exciting opportunity to lead various functions that drive safe and efficient mine development. Your impact will be felt through your leadership and collaboration with diverse teams, ensuring operational excellence and client satisfaction. The team thrives on mentorship, empowerment, and a culture of continuous learning, making it a fantastic place to grow your career.
St John of God Health Care
St John of God Health Care
Managed Services Technical ManagerPerth, WA · Full-time
The Managed Services Technical Manager at St John of God Health Care plays a crucial role in providing technical and commercial leadership over outsourced network managed services. This position is essential for ensuring that technology services are resilient, secure, and fit for purpose, ultimately supporting healthcare delivery that positively impacts the community. The team values collaboration and is dedicated to fostering a supportive environment where everyone can thrive.
Sodexo
Sodexo
Technical Services Manager | Mon-Fri | Full-Time | Brisbane, QLDQLD · Full-time
The Technical Services Manager is a pivotal leadership job focused on driving asset performance and operational efficiency across complex facilities management contracts. This role is essential for aligning maintenance strategies with business objectives and ensuring high-quality service delivery. The team thrives in a collaborative, performance-driven culture, where continuous improvement and customer satisfaction are at the forefront.
MongoDB
MongoDB
Manager, Technical ServicesSydney, NSW · Full-time
This job is about leading a talented team of MongoDB Cloud Support Engineers within the Technical Services team. The impact of this job is significant, as it involves empowering developers and ensuring outstanding customer satisfaction through expert support. The team thrives on collaboration, continuous learning, and a commitment to excellence.