Macquarie Technology Group8 followers10 jobs

Technical Service Manager

Mid levelSeniorFull-timeHybridMelbourne VIC 3000, AustraliaPosted 4 days agoVerified 5 days ago
Pending fitX of Y criteria met

About the job

The Technical Service Manager (TSM) position at Macquarie Telecom is all about becoming a trusted technical advisor for a portfolio of enterprise customers. This highly visible post-sales job combines technical consulting, service delivery, customer engagement, and project leadership, ensuring that customer environments are reliable, secure, and optimised. The team thrives on collaboration, working closely with Sales, Engineering, Service Delivery, and Operations to enhance customer experiences and maximise the value of their investments.

Meet the team

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You'll be responsible for

🔗

Owning the technical relationship with customers

You will be responsible for maintaining and enhancing the technical relationship with your customers, ensuring their needs are met and their environments are optimised.
🛠️

Overseeing technical implementations and service reviews

Leading the technical implementations and conducting service reviews to ensure customer satisfaction and service quality is a key responsibility.
📈

Managing escalations and providing strategic guidance

You will handle escalations effectively and provide strategic advice to help customers maximise their investment with Macquarie Telecom.

Key criteria

🔧

Technical service management experience

Proven experience in technical service management within IT or telecommunications.

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🌐

Enterprise networking knowledge

Strong understanding of enterprise networking, voice, and cloud environments.

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📊

Stakeholder management skills

Demonstrated ability to influence outcomes across multiple teams and stakeholders.

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A meaningful career starts with a match

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5 criteria for this job
Technical service management experience
Proven experience in technical service management within IT or telecommunications.

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Enterprise networking knowledge
Strong understanding of enterprise networking, voice, and cloud environments.

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Stakeholder management skills
Demonstrated ability to influence outcomes across multiple teams and stakeholders.

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ITIL certification
Possession of ITIL certification or equivalent technical qualifications.

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Experience with service delivery frameworks
Proven knowledge of service delivery frameworks and Service Level Agreements (SLAs).

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