About the job
As a Field Engineer, you will embark on an exciting journey of installing, diagnosing, maintaining, and servicing computer-related products, primarily desktop and laptop computers. This job is crucial for ensuring that users across Australia receive top-notch support from a large multinational vendor. The team thrives on collaboration, professionalism, and a commitment to delivering exceptional service.
You'll be responsible for
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Installing and servicing
Performing activities associated with installing, diagnosing, maintaining, and servicing computer-related products.🔄
Break fix and software installations
Conducting break fix and software installations, as well as warranty repairs for clients.🌟
Building client relationships
Building strong relationships with clients through excellent customer service and communication.Key criteria
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Technical proficiency in IT support
Experience servicing desktop/laptop computers and related products.View
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Strong customer service focus
Demonstrated ability to build client relationships and provide excellent service.View
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Incident documentation experience
Proven experience troubleshooting and documenting incidents accurately.View
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