Unisys4 followers55 jobs

Technical Field Engineer

JuniorMid levelFull-timeOfficeRhodes NSW 2138, AustraliaPosted 4 days agoVerified 4 days ago
Pending fitX of Y criteria met

About the job

As a Field Engineer, you will embark on an exciting journey of installing, diagnosing, maintaining, and servicing computer-related products for a large multinational vendor. Your impact will be significant as you support users across Australia, ensuring they have the technology they need to succeed. The team thrives on collaboration, professionalism, and a commitment to exceptional customer service.

Meet the team

About the company

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You'll be responsible for

💻

Installing and maintaining computer-related products

Performing activities associated with installing, diagnosing, maintaining, and servicing computer-related products, including desktop and laptop computers.
🌟

Providing excellent customer service

Offering an excellent level of customer service at all times, ensuring client satisfaction and support.
🔧

Troubleshooting and issue resolution

Working to achieve team-wide service levels for product support and issue resolution, ensuring timely and effective solutions.

Key criteria

🖥️

IT technician experience

Proven experience in a hands-on IT technician role.

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🔧

Troubleshooting skills

Demonstrated experience providing troubleshooting for hardware and software.

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📋

Documentation proficiency

Experience accurately documenting incidents and problems.

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A meaningful career starts with a match

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5 criteria for this job
IT technician experience
Proven experience in a hands-on IT technician role.

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Troubleshooting skills
Demonstrated experience providing troubleshooting for hardware and software.

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Documentation proficiency
Experience accurately documenting incidents and problems.

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Customer service focus
Strong capability in building client relationships and providing excellent service.

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Understanding of KPIs
Familiarity with KPIs and service level agreements in IT support.

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