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Technical Field Engineer

JuniorMid levelFull-timeOfficeRhodes NSW 2138, AustraliaPosted 1 week agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

As a Field Engineer, you will embark on an exciting journey of installing, diagnosing, maintaining, and servicing computer-related products. Your impact will be felt across Australia as you support users and ensure their technology runs smoothly. The team thrives on collaboration, clear communication, and a shared commitment to excellence.

You'll be responsible for

💻

Installing and servicing computer-related products

Performing activities associated with installing, diagnosing, maintaining, and servicing computer-related products, including desktop and laptop computers.
🔧

Conducting break fix/software installations

Executing break fix and software installations, as well as warranty repairs for a large multinational vendor.
🇦🇺

Supporting users across Australia

Providing support to users across Australia from the Sydney (Rhodes) location.

Key criteria

🖥️

Hands-on IT technician experience

Proven experience in a hands-on IT technician role.

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🔧

Troubleshooting skills

Demonstrated experience providing troubleshooting for hardware and software.

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📄

Incident documentation

Experience accurately documenting all incidents and problems.

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View more

Meet the team

About the company

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5 criteria for this job
Hands-on IT technician experience
Proven experience in a hands-on IT technician role.

View

Troubleshooting skills
Demonstrated experience providing troubleshooting for hardware and software.

View

Incident documentation
Experience accurately documenting all incidents and problems.

View

Customer service focus
Strong focus on delivering excellent customer service consistently.

View

Understanding of KPIs
Knowledge of KPIs and service level agreements in IT support.

View

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