Unisys1 follower44 jobs

Technical Service Desk

JuniorFull-timeOfficeCanberra ACT, AustraliaInformation technologyCustomer serviceIT supportPosted 3 months ago
View your fit0 of 9 criteria met

About the job

This job is about joining Unisys as a level 1 support agent, where you will play a crucial role in providing exceptional IT support to Federal Government clients. Your contributions will help ensure smooth operations and client satisfaction, while you enjoy a collaborative work environment and opportunities for career growth. The team values enthusiasm, proactivity, and a commitment to excellence.

You'll be responsible for

🛠️

Providing first-level IT support

Delivering prompt and friendly IT support to clients for various technical issues.
📞

Responding to customer requests

Resolving customer inquiries related to software, hardware, and network operations efficiently.
📝

Documenting incidents and calls

Accurately recording calls and incidents to maintain a clear support history.

What we're looking for

🖥️

1st Level IT support experience

Demonstrated experience providing first-level IT support to clients.

View fit

📞

Customer service expertise

Proven background in delivering friendly and efficient customer service.

View fit

🗂️

Incident documentation skills

Experience accurately documenting calls and incidents in support systems.

View fit

View more

Meet the team

About the company

View your fit

0 of 5 criteria met
1st Level IT support experience
Demonstrated experience providing first-level IT support to clients.

View

Customer service expertise
Proven background in delivering friendly and efficient customer service.

View

Incident documentation skills
Experience accurately documenting calls and incidents in support systems.

View

Time management abilities
Proven skills in managing time and workload to meet service levels.

View

Baseline Security Clearance
Possession of Baseline Security Clearance preferred for this role.

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